Refunds & Returns
- Refunds and Replacements under law
13.1. Please contact our Customer Service Team on info@butchersprotein.com.au in regards to Replacements and Refunds.
13.2. Faulty Product Replacements:
13.2.1. We aim to provide you with products of the highest standard and quality. If you have received a product with a defect, please contact our Customer Service Team as soon as possible so we can guide you through the Refund or Replacement process and help resolve the problem as swiftly as possible. In order to assist the Refunds and Replacements process, you may be required to send us images of the damage, defect or fault for preliminary assessment. You may be asked to provide further information to support your claim to assist us with our assessment of the goods.
13.2.2. If the product is confirmed to have a defect, we will replace or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or refund the price of the product to your original payment method.
13.3. We will provide a Refund or Replacement where required to do so by law.